Shipping policy

When is a package considered delivered?

Ink It Up deems the order delivered when the package is delivered to the correct shipment address provided and left at the doorsteps of the residence for residential orders or at the place of business for commercial orders.

If the delivery contract requires that someone sign for the package, however, delivery is not transferred from the seller to the buyer until the hand-to-hand transfer occurs.

What if my package goes missing?

If a package is stolen off of your porch, there are a number of steps you can take:

• First, contact the carrier to be certain the package was delivered in the manner agreed upon. They may reimburse you if you purchased insurance.
• Second file a police report. A buyer must be able to prove that the loss of the package was not their fault in order to be reimbursed. Filing a report will not only help your claim, but it may help keep a thief from striking again.
• Third, contact your credit card company and inquire if you are covered by any purchase insurance.  With a police report, you may be able to make a claim with your card to be reimbursed.
• Fourth, contact us with your order number, police report, and any other information pertaining to the shipment.  In some cases at our discretion, we may or may not be able to issue discounts or replacements for your missing order.  This is not guaranteed and entirely up to the discretion of Ink It Up, LLC.  Decisions are made on a case-by-case basis and not guaranteed.

What if my package is damaged?

If your package is damaged during shipment please contact Ink It Up directly. We will file a claim for the shipment, and reship your order. 

FREE SHIPPING POLICY